Help
Ingalla support
We help company administrators and employees with account access, attendance, requests, documents, and mobile app issues.
Typical response: within two business days, Monday to Friday.
Cannot sign in
Confirm that your company approved your employee record and that you are using the work email provided by your administrator. You can reset a temporary password after signing in.
Attendance location
Enable precise foreground location for Ingalla, stand near the configured office, and try again with a clear GPS signal. Ingalla does not use background location.
Missing permission or record
Access is controlled by your company. Ask your department manager or company administrator to review your role, department, and permissions.
Documents and payroll
Only released documents and payslips assigned to your account are visible. Contact your company administrator when a record is missing.
Security concern
Sign out, change your password, and contact support immediately if you believe somebody accessed your account.